Refund & Cancellation Policy

Classora is sold and billed through our Merchant of Record, Paddle.com, which securely handles all payments, subscriptions, taxes, and refunds for Classora.

1. Right to Cancel (14-Day Window)

In accordance with Paddle's Buyer Terms, customers have the right to cancel their subscription and receive a full refund within 14 days of purchase. This applies to:

• Royal Monthly Plan
• Royal Yearly Plan

This right is guaranteed under Paddle's Buyer Terms and applies automatically to all purchases.

2. Proactive Refunds

In some cases, Paddle may issue refunds automatically to prevent chargebacks. This occurs when:

• A card issuer provides an explicit warning about an imminent chargeback.
• Potential fraudulent activity is detected.

These preventive measures protect both customers and the service from chargeback fees.

3. Subscription Renewals

Your subscription renews automatically unless cancelled. You may cancel at any time:

• Your plan remains active until the end of the billing cycle.
• You will not be billed again after cancellation.

Subscriptions may be cancelled at any time to prevent future charges.

4. How to Request a Refund

You can request a refund through one of the following:

• Use the "View Invoice / Manage Subscription" link in your Paddle receipt.
• Email Classora support at info@classora-ai.com with your order email and Paddle receipt.

Refunds are processed through our payment provider (Paddle) and issued to the original payment method.

5. Free Plan & Trial

• The Free Plan has no payments and therefore no refunds.
• If you upgrade after a free trial, the 14-day refund window begins on the first paid charge.

6. Contact

For billing or refund questions, contact: info@classora-ai.com